Change of Mind Returns

We want you to love your products, if you change your mind you may return the product to us within 30 days from the date of dispatch for a full refund (Minus the original shipping cost and return fee as outlined below). Simply submit a return request and we will organise your goods to be collected and returned.

Exchanges

At this time we are not able to offer exchanges. If you would like to exchange an item simply send back the unwanted item for a refund and place a new order. You can do this by submitting a return request as we will be able to organise a refund (less the return fee) for you once the item arrives back to our warehouse.

Goods that have not been dispatched:

• In the majority of cases, once your order has gone through the checkout process, it cannot be changed. Depending on the stage of processing in our warehouse, we might be able to offer assistance, however a restocking fee will apply. Please contact our team for support.
• For items made to order manufacturing commences 24 hours after the order is placed and we are unable to amend the order after this time. We recommend reviewing your specifications before placing your order.

Goods that have been delivered:

• If your goods have been delivered but are still boxed and not open in the condition you received them, you may return them within 30 days from the date of dispatch for;
  • a full refund minus the original shipping cost plus a shipping return fee to cover the cost of the return.

• For items returned within 30 - 60 days, you will receive;
  • a store credit minus the original shipping cost plus a shipping return fee to cover the cost of the return
    
    
• The shipping return fees are as follows;
  • Tapware, showers, accessories and small items - A return fee of $12 or the delivery amount, if greater than this, will apply.
  • Toilets, basins, kitchen and laundry sinks and large items - A return fee of $80 or the return freight cost, if greater than this, will apply. Due to the breakable nature of these items, they must be in original packaging including delivery skid or pallet.
  • Baths - A return fee of $220 or the delivery amount, if greater than this, will apply. Due to the size and risk of damage, our drivers cannot pick up a bath unless it is in the original packaging, skid and wrapping.
    
    
• Tiles, Flooring, stone baths, Kaskade products, Otti products and drop ship items you may return them within 30 days for a store credit only subject to the following conditions:
  • Selection Care: Choose products carefully; refunds are not provided for change of mind post-purchase, however a store credit will be provided as per the terms below. Our sample service is available to help you make the right choice before you buy.
  • Change of Mind Store Credit:
    • Valid within 30 days, provided the products are not installed and are returned in the original and undamaged packaging, including the skid or pallet.
    • A store credit is issued after deducting a 25% restocking fee and return freight costs to our warehouse.
    • The credit is processed post inspection and acceptance of the return by our warehouse team.
  • Conditions: To be eligible for an exchange to store credit you must return the full order, partial exchanges will not be accepted.

Goods and packaging must be in the original condition. We cannot accept goods that do not have their original packaging or the packaging is damaged which includes the delivery skid or pallet. Please be advised all return items are inspected upon return to ensure the item and packaging is in original condition. If the item or packaging fails this inspection process, the cost of the return freight must be paid by the customer and the item will be returned to them.

Vanity units, Mirrors & Shaving Cabinets, Nood Co concrete basins and Doors are made to order or drop shipped directly from our suppliers, so once your order is confirmed these cannot be returned or refunded.

Clearance Products, Clearance products purchased cannot be returned, refunded or e.changed. All warranties for clearance products will be upheld by our suppliers.

Customised, Non Stocked or Speciality Manufactured Products, you will be notified before you purchase these products.

Goods with damaged or missing packaging, unfortunately we cannot accept products with missing or significantly damaged packaging as they cannot be safely returned and are not fit for re-sale.

Commercial quantities or project orders - Unfortunately due to the stock commitment required we cannot accept returns on commercial quantity orders. In some instances returns may be possible but will incur a restocking fee.

While the goods are in your possession they are your responsibility, if the goods are damaged we will not be able to provide a refund or exchange.

A return will not be booked until photos are provided to The Blue Space so we can see the condition of the goods before the courier collects them. This ensures any damage that occurs in transit is our responsibility, not yours.

We are not able to accept returns of any kind once you have attempted to install or use the product.

All refunds and returns need to be inspected by a member of our team before a new product is sent or a refund is made.

Please contact us as soon as possible with any questions on returns & exchanges.

When your goods arrive please inspect them within 24 hours for damages

Free Gifts with Purchase
Free gifts are provided in good faith as a reward for reaching a specified spending threshold, for example, "Spend $1,500 and receive a free towel set."

If you need to return items from your purchase, bringing the total spend below the free gift with purchase threshold, the conditions for receiving the free gift are no longer met. Therefore, the free gift is no longer eligible, and you must;
1. Return the free gift in its original, unopened packaging and condition along with the other returned products; or
2. Pay 50% of the gift’s recommended retail price (RRP), which will be deducted from your refund.